Parts centre

Start with the right vehicle details.

The parts centre covers service items and replacement components, including filters, brakes, batteries and engine parts. If you are unsure which part you need, describe the job to the team before ordering.

• Service filters, batteries and brake components.
• Engine and ignition components.
• Suspension and steering parts.
• Lighting, electrical parts, tyres and wheels.

Match the part to the vehicle

Parts can vary within the same model and year. Your registration, engine details and an existing part number help the team check the right fit. If you are replacing a component that has already been removed, a clear description or photo may also help explain what you need.

Describe the job rather than guessing at a part name if you are unsure. If the cause of a fault has not been established, discuss diagnosis first so an incorrect part is not ordered simply on the basis of a symptom.

Check supply and fitting arrangements

Contact the team to ask about availability and the current price for the specific item. Say whether you need the part supplied or would like to discuss fitting it in the workshop.

For a vehicle that cannot be used while a part is needed, explain the situation when you enquire. The team can discuss availability and any fitting appointment; an online enquiry does not confirm that an item is in stock or reserved.

Why the registration may not be enough on its own

Manufacturers can change parts within a model year, and previous owners may have changed assemblies. Your registration is a useful starting point, but the team may also need an existing part number or further vehicle information before confirming fit. Mention any modifications relevant to the item.

If you are unsure which part has failed, describe the issue instead of ordering a replacement based only on a warning code. A diagnostic assessment may be more useful than fitting a part that does not resolve the fault.

Check ordering and collection before making a trip

Ask whether the item is available, needs ordering or has a suitable alternative. Confirm the collection branch and any fitting arrangements with the team. Website service information is not a live stock list for individual parts.

Before ordering, clarify the specification, price and the terms that apply if the item is unsuitable or specially ordered. Keep packaging and part information until compatibility has been checked. If the part is for work JTK is carrying out, discuss supply and fitting together so the responsibility for the job is clear.

Useful details to have ready.

Have your registration, make and model ready. An existing part number or a clear description of the item can help the team check compatibility and availability.

• Your registration, make and model.
• Your mileage and the work you’d like to discuss.
• Any warning lights, noises or changes you’ve noticed.
• Your preferred day and a number to reach you on.

The branch will confirm the work and a suitable time with you. Sending a request does not book a workshop slot.